Phone bill from hell

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[Carples]

So I replaced my crappy old work phone with a nice S2, then took over the number from work. all very easy.
But, I had the phone for a week or 2 before porting the number, and work has held the number for 7.5 years I think without changing the plan (Optus Business 6+ $39) and the phone bill came in for $1455.29.
When I saw this I fell off my seat and soiled my pants, work will not pay this.
Seems I downloaded 77mb of data at $5 for the first 5mb and 3c a kb after that.
I find it interesting that regardless of the 3 different rates I was quoted the values do not add up. Averages out at aprox $20mb
of course a $30 plan would have covered this for free with 10c per mb extra.
I got a $150 discount from the live chat (whoop de do)
I got an offer of 50% discount from phone centre - no deal
but since I ported the number they can't just change the plan as I asked, but they could have if I was still with Optus.
I bumped the issue up to customer relations who will call me within 10 days
but work can't wait forever to pay the bill.

What do you reckon the chances of Customer relations changing the plan is?

Do I need to ring today tonight or 2gb or Ombudsman. do I wait the 10 days

[DonutKing]

Just get stuck into them, tell em you were mislead and the terms werent clear and so forth, if no joy tell them you'll go to the ombudsman, usually they crack at that point, if not they will once you actually follow through with it.

[-NeOpHyTe-]

yep agree dipshit go straight to the ombudsmen and kick up the biggest fuss ever - and lay it on real thick too 

phone companys are worse than banks!

Goodluck

[bageled]

Take notes, get a little book and take notes.
Record the date and the time, how long you were on hold, how many times you were transferred.
When you speak to people record their name and their employee number. Make them personally liable to you for what they have said. After you have spoken to then write down your understanding of the conversation. Even better, do it before you hang up, and read it back to them. These organisations will give you a different answer every time, it is how you will get them. The customer relations people they will go back to the phone recordings to see if you were mislead.
Seriously, you can't do too much, prepare yourself for the call. Pen, paper, book to read while you wait.  
From my experience it will take time, if you ring up again within the 10 days they will likely submit a new query with it's 10 days, and cancel the old one, so you are back to square 1. The ombudsman will get you put through to the customer relations department, which is where you already are. It is worth looking at the ombudsman website to read the case studies, see if there were similar cases and what the result was.
I'd keep your accounts department in the loop as well, since it is their itchy trigger finger that is putting the pressure on.

[cryptochild4]

every issue that goes to the ombudsman costs them $500 straight up, as a fee to the ombudsman

[DirtyHarry]

That sucks dude.
A question though, did you sign anything?

[Carples]

Well I got the Excessive charges waived
Optus people should receive basic math training. they told us they adjusted the value and the new bill was, problem the discount and new total did not match.
I signed nothing
Could work have made me pay the extra
 

[DirtyHarry]

If you didn't sign anything you don't have to pay shit bud.
Glad to hear you are working towards getting it sorted.

[BiigMacK]

Ombudsman

[BoHiCa]

If you didn't sign anything you don't have to pay shit bud.
Glad to hear you are working towards getting it sorted.

Seriously harry..... do you not understand verbal contracts...., the issue here is simplified as "no full disclosure"