Death Inc

Hi guys recently I just bought my self a beast computer to play BF3 on but every day I'm having problems with Internet explorer and Mozilla firefox. It's normally when I start up my computer I go to use the net and it comes up as "error" like the internet is offline. Mozilla sez "Error page cannot be displayed". And asks me to try again. Internet explorer sez something like that and gives me the option to diagnose. It gets very frustrating and I do not know how to fix it. Any suggestions on how to fix.

Cheers
Lawman

ummm what internet connection do you use?

if a network how does it connect to the network?

check the bottom right corner to see if you're connected, if there's anything red than that means bad.

also if it says "no internet connection" that means that you dont have internet right now.
Good Luck!

Advice from the Master (of the obvious)

I'm with Bigpond ADSL2+
When it happens it doesn't say nothing at the bottom right like not connected. I'm connected but when i go into internet explorer and mozilla sometimes nothing just comes up just sez sez error. If i can il take a screeny and put them both up when it comes up. Some times I do loose connection and a yellow caution sign comes up at bottom right so I just reset my router and it's fixed within 2 min.
Il put those screeny's up next time it happens.  :PDT_Armataz_01_12:

Cheers
Lawman

ok check your IP address when it occurs again for it may have something to do with that, it also sounds like it might be a DNS issue with the router also but will not be able to tell without more info

next time it happens try putting in google's DNS as a test (8.8.8.8 and 8.8.4.4)

also when the issue occurs does power cycling the router help?

This is what happens. And I have to wait sometimes 5 min until I can start using it again.

(http://img715.imageshack.us/img715/1359/firefox2012012909433232.jpg) (http://imageshack.us/photo/my-images/715/firefox2012012909433232.jpg/)

what is your Ip address when this happens

How do I check that?

Start
In search type cmd open that up
Type Ipconfig press enter
See results and copy paste here
to copy Paste right click select all then press enter to copy (I think I'm going from memory)

ok cmd,

ipconfig /all

Paste the results here.

Also there are two other things you can do but show me this here first, does it eventually (20secs) go online?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\User>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-25-22-FC-B3-EE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::2856:4696:5715:be%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, 31 January 2012 2:58:28 PM
   Lease Expires . . . . . . . . . . : Tuesday, 7 February 2012 3:54:32 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 234890530
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-4B-77-09-00-25-22-FC-B3-EE

   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:10f2:5b3:8626:1642(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::10f2:5b3:8626:1642%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\User>

I did that CMD thing while the internet was working did I have to do it while it wasn't working.

Hey, do you know which modem you have, if not look on the under side usual will list a make & model number...

I have seen the telstra modems still being configure to connect on demand, and they drop off and dont hold connection.

I have also seen the a few exchanges have been reconfigured and the modem's cannot hold sync - (keep connection).

Is there any other hardware between you and the ADSL?

and lastly for now, do you know how to login into you modem and check its connections status, when you get the failed connection messges?

http://192.168.0.1 - when the browser faisl to connect go to this address (being your modem)

all I can see is big pond 2Wire And then Ive got my wireless router on top

In actually waiting on telstra to rebuild my connection ATM /waiting...

Yeah do it when your nets down, sounds like dhcp not playing fair tbh

Cheap household routers are appalling network wise and a lot of telstra supplied ones are locked but the dhcp on my telstra supplied router is sooo bad it's a bit like the homeless guy in the tin foil hat looks human but about as clever as an inbred pidgeon

Lawman, can you do me a favour for testing can you plug just your modem into the pc and do some testing.
 Once you plug the modem directly into the pc
Can you do a restart, on completion of restart can you do a ipconfig /all and post
It seems like a classic fault, along the lines of what has been mentioned.

Are you sharing the internet with others in the house?
What is the brand of the wireless router?

netsh int ip reset brotown.txt

delete route 0.0.0.0

Are my favourites after a router reset.

Yes im sharing internet in the house I'm doing the wireless internet from a D-link router. Going to iphones and a mac laptop.

Simple q - what's / is there an error recorded in the event log to show if this is a pc related issue also. Ie like a DNS error or something in the system.

?

OK what I was getting at is, because it shows as offline on the PC I was wondering if there is somethign wrong ON the PC that may be killing the connection, therefore if there is somethign wrong, it will write a record in the eventviewer to show you, which thus in turn you can show us here :)

That way we could use the error and work towards finding a solution (if there is one)

Syklone, it looks like simply dns issues, re- wireless not talkin to the modem correctly.

I have asked him to seperate the connection issue, by pluggin his computer directly into the modem. If this works then its not the modem nor is it his modem.

But the most common of all problems where DHCP is being issued by 2 devices on the network (modem + Wirelss router).

I need him to do this test so we can move on..

If direct connecting to his pc to the modem does not work, then we look at dns hijack / spyware and the like,

or reconfigure his modem a static address theat can be configured into the wirelss router, and only have DHCP from the wireless router..

but still waiting... :/

Could be a DNS, plus no harm in looking in the event log as thats a normal first port of call for tech support.